Terms & Conditions and Refund Policy


These terms and conditions will apply to all transactions placed online with Goo Goo Retail Ltd. Please read carefully before placing any order. All contracts shall be governed by and construed in accordance with English Law and any dispute between us will be resolved exclusively in the courts of England and Wales. Nothing in these terms and conditions will be deemed to affect your statutory rights.

By using this site you are agreeing to these terms and conditions.


We are pleased to accept orders by any of the following methods. Online transaction via secure server or by *. All credit / debit card transactions are subject to validation checks and are authorised by the card issuer. We accept MasterCard, Visa, Delta, Switch & Maestro If the issuer of your card refuses to authorise payment to us, we will not be liable for any delay and / or non-delivery of your order. No orders will be accepted or processed without a valid card payment in the name of the registered cardholder.

The web price includes VAT at 20% unless a product is zero rated e.g baby clothes

Products, prices and content

Whilst every effort is made to ensure the pictures and colours depicted on the site match as closely as possible those of the actual product some colours may vary. In the case of handmade items such as baby clothes bouquets and clothes cupcakes, the product images are for illustrative purposes only and may differ very slightly in colour from the actual product. If we are ever out of stock of a product we will notify the buyer to arrange a replacement or refund. On some occaisions we will replace a product for a product of the same value or higher within our gift basket and boxes range.

All prices are shown in pound sterling (£) * and are inclusive of UK VAT * at the current rate unless clearly stated.

Prices, product descriptions and specifications are checked to the best of our ability, and whilst every effort has been made to make them accurate, no responsibility will be accepted for errors and omissions.

Any information displayed on our web site(s) or other printed matter by the company is not regarded to be authoritative or certified as the best practice and is only considered to be useful supplementary advice to other certified codes of practice. All information on our web site is updated regularly.

We reserve the right to alter our prices and specifications without notice.

Ownership of goods

All items supplied to the customer remain the property of Goo Goo Retail Ltd until final payment of all sums owing in respect of those goods has been received in full by us.

Comments, complaints and reviews

If you wish to comment or complain about any aspect of your dealings with us please write to [Goo Goo Retail Ltd, 109, Fairfield Drive, Dorking, Surrey RH4 1JG] we will reply within five working days of receipt. We welcome comments back about our products and service although we retain the right to not publish any reviews that we feel are incorrect or unfair.

Privacy policy

You will be collecting personal information about customers so a simple statement underlining you policies will aid confidence with your consumers. If you intend to use newsletters or any after sell promotions then some more detail can be added.

We will collect and store any personal data that you may volunteer whist using our services, e.g. placing an order, joining our e-mail newsletter or entering a prize draw or competition.

The type of information that we will collect will include - Your title and name, known address, contact telephone numbers, e-mail address, order and payment details. Details may be forwarded securely to other parties in order to fulfil this order only. These will include delivery and payment partners.

We will collect and store information about you to allow us to firstly, process and fulfil any order requirements and secondly to provide you with information to keep you up to date on products, services or promotions we run from time to time. We may also use your information to contact you for market research purposes by email, phone or mail. You can opt out of this at any time, either by writing or emailing us.

Individuals registering their details or subscribing to the newsletter online may do so on the understanding that they are aware of the intended purpose for the collection of data. An opt-out option is available by clicking on the unsubscribe link in the newsletter we may send you.

In addition to the Information that you supply to us, information and data may be automatically collected through the use of cookies. Cookies are small files stored within your web browser from our website. Cookies do not collect personal information about you nor do they allow us to access your computer in any way. All information is collected lawfully and in accordance with the Data Protection Act 1998 .

We use tracking cookies to identify which pages are being used. This helps us analyse data about web page traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes and no personally identifiable information is stored.

You can choose to accept or decline cookies. All web browsers automatically accept Cookies, you can modify your browser security settings to block Cookies although you should be warned that changing Cookie settings can adversely effect the performance of our website.

Links to other websites

Our website may contain links to other websites or services. You should note that we are in no way responsible for the content or privacy policies these websites / services may have in place and advise that you use caution and refer to these websites own Privacy statements and terms.


We would like you to be confident about ordering online, we use secure socket layer (SSL) technology to ensure that your details are safe and information you provide is fully encrypted so that it cannot be read by third parties. Your browser will confirm that you are shopping in a secure environment by showing a locked padlock icon or an image of a key in the bar at the base of your screen.

Copyright ©

The contents of this site and other publications from Goo Goo Retail Ltd are owned or licensed to googoogifts.co.uk or are used with permission by the owner, Reproduction strictly by permission only.


Returns, Refunds and Exchanges - The Goo Goo Guarantee

All Goo Goo Gifts are inspected before they are despatched. If the products arrive defective or damaged we will exchange the product or offer a refund

  • You have 30 days from receipt in which to return your order.
  • You will have to pay the return cost of postage or collection can be arranged at your cost for larger items.
  • We cannot refund the cost of the original postage as this is charged at cost by googoogifts and we cannot claim it back from Royal Mail or our couriers

We want you to be entirely satisfied with every purchase made from googoogifts.co.uk and are proud of the quality, range and advice that we offer. If you wish to return an item for exchange or you have decided not to keep it (cancel your contract);

  • Please contact us within 7 working days from the day after the delivery day
  • Contact us via Email or in writing
  • Return it to us with the products original packaging and labels within 30 days of receipt.
  • All goods to be in a new and unused condition together with a copy of your original receipt.
  • We recommend that all items returned to us to be sent Royal Mail recorded signed for delivery. It you have decided not to keep the product i.e cancel the contract then unfortunately we cannot refund the cost of the original postage or the return postage. However in the highly unlikely event that the goods are faulty then we will refund postage.
  • If you feel the goods are faulty please contact us immediately and we will then contact you to resolve the matter, the above conditions also apply.
  • Full returns address with telephone number and email address.
  • If you believe the item has been damaged or broken in transit, please take a photo of the item and email it to us at customerservice@googoogifts.co.uk so we can claim compensation from the courier in question
© 2020 Goo Goo Retail Ltd - Company Number 07938015, VAT Number 136548009