Delivery Information

Standard UK Delivery Only £3.95 (2-4 working days)

We aim to deliver your order as soon as possible but please allow 2 -4 working days for standard delivery from placing your order. This allows for picking, packing and processing your order. Our standard delivery option is £3.95 and is available to standard UK mainland* addresses via Hermes courier service.

In the event that our couriers cannot deliver your item (as there is no one at home), the courier will either attemp to deliver the item again on two subsequent occaisions or leave the item in a secure location or with a neighbour. If this is the case then the courier will leave a card informing the recipient where the parcel is. If you would like the courier to leave your parcel in a specific place, you can add these details during the checkout process. Please contact us if you'd like to know the courier service for your delivery or you'd like the tracking number.

 

Next Day Special Delivery £8.95 (order by 1pm for delivery next working day Mon - Fri)

Next working day delivery is available to UK mainland* addresses for orders placed before 1pm noon Monday to Friday. In some cases we can accept orders after this time up to 3.30pm for next day - please call us on 01306 879716 to check first and we will endevour to make the next day deadline for Royal Mail. Orders placed after 1pm on Thursday or on Friday will be delivered on Monday unless next day Saturday Guarantee is selected and orders placed during the weekend will be delivered the following Tuesday. Orders placed over a Bank Holiday weekend will be delivered on the following Wednesday. Please note that Next Day delivery requires a signature. For your convenience you can select an alternate delivery address during checkout. Parcels are sent by Royal Mail Special Delivery Next Day**.

 

*UK mainland excludes some Scottish Islands, Northern Ireland, and Isles of Wight, Scilly and Man. A surcharge will apply to these areas

** Royal Mail Next Day or 48 hour express not guaranteed if unable to deliver the item because there was no-one to sign for your item or the delivery address is in an area of the UK where they do not guarantee next day delivery

Personalised Product Delivery only £3.95 (5 - 7 days)

Please note that due to the personalisation process please allow 5-7 days for delivery. Once complete we will dispatch the product via our standard delivery service

International Signed for Delivery Western Europe £13.00 (Unfortunately we've had to suspend this service due to to new customs requirements following Brexit because of the additional paperwork and expense to send gifts to the EU - we're sorry for any inconvenience this may cause)

Western Europe only available to Eire, France, Spain, Germany, Italy, Switzerland, Netherlands, Belgium, Sweden, Finland, Denmark, Finland, Gibralta, Malta. Tracked to the point it leaves the UK and signed for on delivery. Delivery from 5-7 days

 

International Signed for Eastern Europe £14.00

Poland, Bulgaria, Czech Republic, Hungary, Romania, Slovakia, Slovenia

International Signed for Rest of the World including USA £20.00

Australia, USA, Japan, New Zealand, Bahamas, Bermuda, Brazil, Jamaica, Japan, Dubai, UAE, Qatar, Dubai,Thailand, India, China

Additional Delivery Information

In the event that we are unable to supply your goods for any reason we will inform you immediately and advise you of the expected delivery date. Outstanding orders / items can be cancelled at any time. In the event of any goods delivered by us being damaged in transit, deficient of items shown on the delivery note or failing to match the items ordered by you, then such details must be notified by you to us within seven working days of receipt.

If we receive no such notification the customer will be deemed to have accepted the items as satisfactory. We cannot be held liable for any consequential loss caused by late delivery or failure to deliver by the company's appointed carrier.

FREE STANDARD DELIVERY OFFER - After adding a free delivery product to your basket, proceed to the checkout where you will see the free standard shipping option. Once selected this will enable free standard shipping at £0.00. Unfortunately we cannot take off the £3.95 standard shipping value if another shipping method such as Next Day Shipping or International shipping is selected.

© 2020 Goo Goo Retail Ltd - Company Number 07938015, VAT Number 136548009